Returns & Exchanges
At Tern Setups, we want to ensure your workspace is perfect, which is why we offer a 30-day return window for all premium electronics and desk accessories. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Gear
Carefully place the electronics in their original manufacturer packaging, including all cables, manuals, and protective foam to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our technicians inspect the hardware for functionality, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing